Frequently Asked Questions (FAQ)
I have received an incorrect or damaged item. What should I do?
We aim to deliver your order perfectly, but mistakes can happen. If your item arrives damaged, faulty, or incorrect, please email team@zikr.info within 7 days of receiving it. Include your order number, a description of the issue, and clear photos or videos so we can resolve this quickly.
There is an item missing from my order. What should I do?
Sometimes, items are shipped separately to avoid delays. Please check your dispatch confirmation email, which lists the items sent. If the missing item isn’t listed or hasn’t arrived after the delivery timeframe, contact us at team@zikr.info.
What happens if I am not at home to accept my delivery?
If your order cannot fit through the letterbox or requires a signature, the courier will leave a calling card. This will explain where your parcel has been taken (e.g., neighbour, safe place, or local depot) and how to collect or rearrange delivery.
How long will it take for my order to be delivered?
Delivery times vary depending on the shipping option you select and your location. You can find full details on our Delivery Information page.
How long will it take for my order to be dispatched?
- Orders placed before 4:00 PM (Monday to Friday) are usually dispatched the same day.
- Orders placed after 4:00 PM, or from Friday evening to Sunday, are dispatched the following Monday morning.
We always work to dispatch orders quickly, and express delivery orders are prioritised.
What delivery options do you offer?
We offer a range of UK and international delivery options, including standard and express services. Please see our Delivery Information page for full details.
What do I do if I have not received my order?
- You’ll receive an email notification once your order has been dispatched.
- For tracked services, use the tracking link in your dispatch email or in your account.
- Check for delivery cards — your parcel may have been left with a neighbour, in a safe place, or taken to a local depot.
If your order hasn’t arrived within the expected timeframe, please contact us at team@zikr.info.
Do you ship internationally, and are there customs charges?
Yes, we ship worldwide. Please note:
- International orders may be subject to customs duties, import taxes, or fees in the destination country.
- These charges are not included in your order total and remain the responsibility of the buyer.
- Customs processes may cause delays beyond our control.
Can I return an item if I change my mind?
Yes, you may return your order within 14 days of receipt, provided items are unused, unopened, and in their original condition. Please note:
- Buyers cover the cost of return postage.
- The original delivery fee will be deducted from your refund.
- Returns must be authorised in advance by emailing team@zikr.info.
See our Return Policy for full details.